All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.

If an item is out of stock we will e-mail you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.

We accept Visa, Mastercard and Amex.

All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

In the unlikely event that your payment card is used fraudulently to make a purchase with Brocante Ltd. you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery. You may cancel your order for any reason provided: -

You or the recipient notify us of your cancellation in writing/ e-mail to the address on our "contact" page within seven working days of delivery.

The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.

You return packaged item(s) to Returns at Brocante Ltd. to the address on the "contact" page.

Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Brocante Ltd. and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us. Our returns policy excludes perishable items.

Claims for breakages or other damage must be made to Brocante Ltd. in writing or by e-mail within three days of receipt.

Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.

Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you.

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact" page.

Brocante Ltd. makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Brocante Ltd. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.

Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.

Your order (including your credit or debit card details) are always sent to us online via a secure server. And we never, never give your information (including your name, address, email etc) to anyone else.

You can shop safely online with the assurance that all your details throughout are safe and only used for purchasing purposes.

PRIVACY STATEMENT

We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes.

We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.

We collect the following information from your order: name, e-mail address, credit card billing address, credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made.

PRIVACY POLICIES OF LINK SITES

While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.